(Updated on 23 May 2023) (hereinafter referred to as the "Site") is committed to protecting your Personal Data and takes your privacy matter as a high priority. “Personal Data” or “personal data” means any information about an individual, who can be identified or identifiable from that information, whether directly or indirectly, or from that and other information to which we have or are likely to have access.

The purpose of the privacy policy page on the Site is to inform users about how their personal data is collected, used, disclosed, processed and protected in accordance with the applicable local laws. Please note that the Privacy Policy is streamlined with the common principles of data privacy in most jurisdictions, although there may be slight variations due to local requirements.

By accessing or using our services on the Site, you understand and consent to the collection, processing, transfer and storage of your data as described herein. If you do not consent to our Privacy Policy, please do not access or use our services on the Site.

  1. Collection Of Information
    1. Your privacy is important to us, and we have taken steps to ensure that we do not collect more information from you than is necessary to provide you with our services and protect your account.
    2. Information including, but not limited to, user name, address, phone number, fax number, email address, gender, date and/or year of birth and user preferences ("Registration Information") may be collected at the time of user registration on the Site.
    3. We record and retain details of users’ activities on the Site. Information relating to such transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information, any trade dispute records and any information disclosed in any discussion forum provided by us and/or other affiliated companies of Trinity42 Commerce Sdn. Bhd. (“Activities Information”) may be collected when sale and purchase transactions are conducted on or facilitated through the Site.
    4. From time to time, we collect information about our users and prospective users during trade shows, industry events, and other functions. The information we may collect at these locations may include but is not limited to a user name, address, phone number, fax number, and email address ("Event Information").
    5. We record and retain records of users' buying and browsing activities on our platform, including but not limited to IP addresses, browsing patterns, and buyer behavioral patterns. In addition, we gather statistical information about the Site and visitors to the Site, including but not limited to IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").
    6. Any registration information, account information, activities information, event information, and browsing information generally relate to business entities and such information is referred to as business data (“Business Data”).
    7. It is mandatory for users of the Site to provide certain categories of Business Data and Personal Data as specified at the time of collection. In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.
  2. Use Of Personal Data
    If you provide any Personal Data to us, you are deemed to have authorised us to collect, retain and use that Personal Data for the following purposes:
    1. verifying your identity;
    2. verifying your eligibility to register as a user of the Site;
    3. processing your registration as a user, providing you with a log-in ID for the Site and maintaining and managing your registration;
    4. providing you with customer service and responding to your queries, feedback, claims or disputes;
    5. to facilitate communication between buyers and sellers on the Site and processing your transactions on the Site;
    6. performing research or statistical analysis to improve the content and the layout of the Site to improve our product offerings and services and for marketing and promotional purposes;
    7. subject to obtaining your consent in such form as may be required under the applicable law, we (including our affiliated companies and their designated Service Providers (as defined in 3.1 below)) may use your name, phone number, residential address, email address, fax number and other data ("Marketing Data") to provide notices, surveys, product alerts, communications and other marketing materials to you relating to goods and services offered by us on the Site, including but not limited to Verified Supplier membership, Exclusive Members membership, Free Members membership (the “Memberships”), the value-added services ancillary to the Memberships and other products and services offered by us and/or our affiliated companies and their designated Service Providers from time to time to members of the Site. If you do not want us to collect and process your Personal Data for the purpose specified in 2.7, you may opt out at any time by notifying us using the contact details below.;
    8. if you voluntarily submit any information to the Site for publication on the Site through the publishing tools, including but not limited to, company or business profile, product catalog, trade leads, and any discussion forum, then you are deemed to have given consent to the publication of such information on the Site ("Voluntary Information"); and
    9. making such disclosures as may be required for any of the above purposes or as required by law, regulations and guidelines or in respect of any investigations, claims or potential claims brought on or against us.
    We will only retain your Personal Data for as long as we are either required or permitted to by the applicable laws or for the purposes for which it was collected. We will take all reasonable steps to ensure that your personal data is destroyed or permanently deleted if it is no longer required for the purpose for which it was to be processed.
  3. Disclosure Of Personal Data
    1. You further agree that we may disclose and transfer (whether within or outside the jurisdiction of Malaysia that you are contracting with) your Personal Data to service providers engaged by us and/or other affiliated companies of Trinity42 Commerce Sdn Bhd to assist us with providing you with our services (including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, membership authentication and verification services and logistics services) ("Service Providers"). These Service Providers are under the duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified in 2.1 to 2.9 above and not for their own Purposes.
    2. You agree that we may disclose and transfer (whether within or outside the jurisdiction of the entity that you are contracting with), for the purposes specified in 2.1 to 2.9 above, your Personal Data to other affiliated companies and/or their designated Service Providers of the Trinity42 Commerce Sdn Bhd, which comprises a group of companies operating leading online and mobile marketplaces in consumer and business-to-business commerce, as well as cloud computing and other services.
    3. When necessary, we may also disclose and transfer (whether within or outside the jurisdiction of the entity that you are contracting with) your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organisations for the purposes specified at 2.9 above.
    4. Any Personal Data supplied by you will be retained by us and will be accessible by our employees, any Service Providers engaged by us and third parties referred to in 3.2 and 3.3 above, for or in relation to any of the purposes stated in 2.1 to 2.9 above.
    5. All Voluntary Information may be made publicly available on the Site and therefore accessible by any internet user. Any Voluntary Information that you disclose to us becomes public information, and you relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyright) in such information. You should exercise caution when deciding to include personal or proprietary information in the Voluntary Information that you submit to us.
    6. We may share your Account Information with banks or vendors to enable your transactions on the Site to be completed. In addition, we may use your Account Information to determine your credit-worthiness and, in the process of such determination, we may need to make such Account Information available to banks or credit agencies. While we have in place up-to-date technology and internal procedures to keep your Account Information and other Personal Data secure from intruders, there is no guarantee that such technology or procedures can eliminate all of the risks of theft, loss or misuse.
    7. We may provide statistical information to third parties, but when we do so, we do not provide personally-identifying information without your permission.
    8. We have established relationships with other parties and websites to offer you the benefit of products and services which we do not offer. We offer access to these other parties and their websites either through the use of hyperlinks to these sites from the Site or through offering "co-branded" sites in which other parties and we share the same uniform resource locator, domain name or pages within a domain name on the Internet. In some cases, you may be required to submit personal information to register or apply for products or services provided by third parties or co-branded partners. This Privacy Policy does not apply to these third-party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information you submit to those third parties. You should read the relevant privacy policy for those third-party sites and co-branded sites before responding to any offers, products or services advertised by those parties.
    9. By accessing or using our services on the Site, you understand and consent to the collection, processing, transfer and storage of your data that is provided to us outside of your country for the purposes described herein.
  4. Right To Access/Correct Personal Data

    Under the applicable laws, you have the right of access to personal information held by us and to request correction of the information.

    In accordance with the applicable laws, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.

  5. Withdrawal of Consent

    You may withdraw your consent for the collection, processing, transfer and storage of your data as described herein by contacting us using the contact details below, subject to the limitations imposed by applicable laws. However, your withdrawal of consent may mean that we will not be able to continue providing the services to you and we may need to terminate your existing relationship and/or the contract you have with us.

  6. Cookies

    We use "cookies" to store specific information about you and track your visits to the Site. It is not uncommon for websites to use cookies to enhance the identification of their users.

    A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access the Site using a computer. If you do not de-activate or erase the cookie each time you use the same computer to access the Site, our web servers will be notified of your visit to the Site, and in turn, we may have knowledge of your visit and the pattern of your usage.

    Generally, we use cookies to identify you and enable us to i) access your Registration Information or Account Information so you do not have to re-enter it; ii) gather statistical information about usage by users; iii) research visiting patterns and help target advertisements based on user interests; iv) assist our partners in tracking user visits to the Site and process orders; and v) track progress and participation in promotions.

    You can determine if and how a cookie will be accepted by configuring the browser installed on the computer you are using to access the Site. If you choose, you can change those configurations. By setting your preferences in the browser, you can accept all cookies, or you can choose to be notified when a cookie is sent, or you can choose to reject all cookies. If you reject all cookies by choosing the cookie-disabling function in your browser, you may be required to re-enter information on the Site more often, and certain features of the Site may be unavailable.

  7. Minors

    The Site and its contents are not targeted to minors (those under the age of 18), and we do not intend to sell any of our products or services to minors. However, we have no way of distinguishing the age of individuals who access our Site. As a parent or legal guardian, please do not allow minors under your care to submit personal data to us. If such data is disclosed to us, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

  8. Security Measures

    We employ commercially reasonable security methods to prevent unauthorised access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold.

    For registered users of the Site, your Registration Information and Account Information (if any) can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your login information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.

    No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

  9. Changes To This Privacy Policy

    We will communicate any changes to this Privacy Policy by posting an amended and restated Privacy Policy on the Site. Once posted on the Site, the new Privacy Policy will be effective immediately. You agree that any information we hold about you (as described in this Privacy Policy and whether or not collected before or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.

  10. Enquiries

    If you have any enquiries, feedback or other concerns about our Privacy Policy, or wish to exercise any rights you may have under the applicable law, please feel free to contact us via email as follows: